This problem occurs if the following conditions are true:ĭata Execution Prevention (DEP) is disabled either in the BIOS or in the operating system. When you try to restart the computer, the startup process stops at a black screen. However, after the computer shuts down, it does not start again. For example, you hold down the power button for four seconds. You have a computer that is running a 32-bit version of Windows 7. A computer that is running Windows 7 does not start after you force the computer to shut down SymptomsĬonsider the following scenario.
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